Help & Information

Payments by PayPal

We only use PayPal, so paying for your order is safe and easy.

No Account Required

Ordering from our website is so simple that we don't require you to setup an account.

Just checkout with PayPal and we will ship your order to your PayPal delivery address.

This means you don't need to enter any personal information on our website.

UK Delivery

• Standard Tracked *  £3
  (3-5 working days)
• Priority Tracked  £4.25
  (1-2 working days)

* FREE Standard Delivery for online orders over £20

International

• Rep. Ireland  £9.75
  (currently unavailable)
• Europe  £11.50
  (currently unavailable)
• Rest of World  £25.50
  (currently unavailable)

Unfortunately we don't currently ship parcels overseas. We only sell in the UK.

Delivery Address

The only information we need to ship your parcel is:

• Name and address for delivery
• Email address for order notification

This information is automatically given to us by PayPal when you pay for your order.

When will my order be dispatched?

Priority orders received before 3pm are dispatched on the same day. Standard orders are dispatched on the next working day.

Our warehouse dispatches parcels Monday to Friday only. We are closed on weekends and UK public holidays.

Unopened / Unused Products

You can return unused items for a full refund up to 30 days after placing your order.

Products must be unopened and returned in a re-saleable condition. Please be sure to pack them safely.

A refund will be made to your PayPal account and confirmed to you by email.

Please note: we do not refund postage costs.

Opened Products

If, after trying a product you decide it isn't suitable then please contact us for further advice.

If you let us know within 7 days we may be able to offer you an exchange or credit note.

What if I haven't received my order

If you haven't received your parcel within 1 week please contact us and we will take action to resolve the problem.

We use Royal Mail for UK deliveries. Please be sure to check whether your parcel has been left with a neighbour or in a safe place, such as an entrance porch or garage.

Also, you can check with your local Royal Mail delivery office to see if they are holding the parcel. If so, you can arrange re-delivery.

Damages

If your order arrives damaged please let us know as soon as possible so we can arrange replacement of the damaged items.

Email Offers Mailing List

We send one email a month containing our latest discounts & offers.

The email only contains discounts and offers from us (Beauty Naturals).

We do not share your email address with other companies or third parties. You can opt in or out at anytime.

Preferences

Click here to opt in or opt out of our email offers mailing list.

Loyality Scheme

The Martha Hill Beauty Club is a loyalty discount scheme for frequent users of Martha Hill products.

The benefits include 50% discount off your favourite Martha Hill product plus 10% extra discount off all orders.

Membership

Click here for more information about the cost of membership, and how to join.

Already a Member?

Click here to activate your club discounts when placing an order.

Your relevant discounts will automatically show in your shopping basket.